Terms and conditions

1.    Introduction

1.1          This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which I will supply the Services to you. You may print a copy for future reference.

1.2          'Business Day' means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

1.3          'Event Outside My Control' has the meaning given in clause 14.

1.4          'Services' means the services listed on the Website which I may supply.

1.5          Before confirming your order please read through these Conditions and in particular my cancellations and returns policy at clause 10 and limitation of my liability and your indemnity at clause 12.

1.6          By ordering any of the Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2.    About me

2.1          I, Rebecca Travers (trading as Rebecca Reiki), own and operate this website. My place of business is 4 Park Villas, Park Road, Isleworth, TW7 6BB.

2.2          My telephone number is 07598149116.

2.3          My email address is rebecca@rebeccareiki.co.uk.

3.    Eligibility to purchase from the Website

To be eligible to purchase the Services and lawfully enter into and form a contract with me, you must be 18 years of age or over.

4.    Price

4.1          The prices of the Services are quoted on the order page.

4.2          Prices and any other charges quoted on the order page are based on performance of the Services in the United Kingdom unless otherwise specified.

4.3          Unless otherwise stated, the prices quoted exclude VAT (I am not VAT registered).

5.    Payment

5.1          Payment can be made by any major prepay, credit or debit card or by using a PayPal account.

5.2          By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form.

5.3          You must pay 100 percent of the price of the Services in advance. If you pay me by credit or debit card or PayPal account I will take payment from your card or PayPal account in advance for the advance payment. I will take payment for the balance when I have sent you an invoice for the Services after I have performed the Services.

5.4          You must pay the amount of my invoice within 30 days of the date of invoice.

5.5          I shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.

6.    Interest

6.1          Unless clause 6.2 applies, you must pay me interest on any amounts you owe me and fail to pay me on the due date at the rate of 3% a year above the base lending rate of Bank Of England from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

6.2          I will not charge you interest

6.2.1             for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised me within a reasonable time of receiving it that you dispute it and your basis for disputing it.

6.2.2             until after I have performed the services again if I have a duty to do so.

7.    Order process and formation of a contract

7.1          All orders are subject to acceptance and availability. If I am unable to supply you with the Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside My Control or because I have identified a mistake in the description of the Services or the price stated by me, I will notify you. I will not proceed with the order and will refund any sums you have paid me.

7.2          Any order placed by you for the Services constitutes an offer to purchase them from me.

7.3          You agree that if I contact you to acknowledge receipt of your order such communication shall not amount to my acceptance of your offer to purchase the Services.

7.4          A 'Confirmation Notice' means an email which I send to you to confirm that I shall be providing the requested Services. A Confirmation Notice will be my acceptance of the offer made in the order to which that Confirmation Notice relates.

7.5          A contract between you and me for the supply of the Services (the 'Contract') incorporating the version of these Conditions in force at the time of your order will come into existence when I send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

7.6          If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact me to discuss this. If you request a change, I will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that I need to make as a result of your request. I will ask you if you wish to go ahead with the change.

7.7          I may make

7.7.1             changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

7.7.2             changes to these Conditions as a result of changes in how I accept payment from you,

7.7.3             changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

7.8          If I make any changes in accordance with clause 7.7 I will give you written notice of the changes before I supply the Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.

7.9          Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 7.7 shall only be binding when agreed in writing and signed by you and me.

8.    Performance of Services

8.1          The Services will be performed at the address or by the means specified by me when I accept the order.

8.2          When I accept the order, I will confirm estimated start and completion dates for the performance of the Services. I will endeavour to perform the Services in accordance with these estimated dates and will perform the Services within a reasonable time from the date I accept the order.

8.3          In the event that an Event Outside My Control prevents me from performing the Services within a reasonable time from the date I accept the order, clause 14 will apply.

8.4          If I need to provide the Services at the premises occupied by you, you will provide access to the premises on the date I have agreed for the Services to be carried out.

8.5          If you fail to provide access to the premises on the agreed date,

8.5.1             you must pay me any additional costs incurred by me in providing the Services to you

8.5.2             in the event that despite my reasonable efforts I are unable to obtain access to the premises to provide the Services, I may end the contract with you. I will refund you any money you have paid less my reasonable costs incurred in attempting to perform the Contract.

8.6          If I ask you to provide me with information in order for me to provide the Services, you must provide me with complete and accurate information by the date I request that you provide it by, otherwise:

8.6.1             you must pay me any reasonable sum I charge you to cover any extra work that is necessary as a result of you providing incomplete or inaccurate information.

8.6.2             you must pay me any additional costs incurred by me in providing the Services to you resulting from you not providing such information to me by the date I have requested.

8.6.3             I may suspend the Services by giving you written notice unless you agree to pay such extra costs.

8.6.4             in the event that despite my reasonable efforts I are unable to obtain the requested information from you and are therefore unable to supply the Services, I may end the contract with you. I will refund you any money you have paid less my reasonable costs incurred in attempting to perform the Contract.

8.7          I will not be liable for any delay or non-performance due to your failure to provide me with complete and accurate information by the time I have requested.

8.8          If I suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but you will remain liable to pay any invoices I have already sent you for Services I have already performed.

9.    If there is a problem with the Services

9.1          If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill:

9.1.1             you should provide me with details of the problem as soon as reasonably possible;

9.1.2             if I repeat performance of the Services to fix the problem, I will do so at my own cost and as soon as reasonably practicable.

9.2          As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials I use are faulty or not as described. Nothing in these Conditions will affect these legal rights.

10. Cancelling your Contract and returns

10.1       Cancelling before Confirmation Notice

10.1.1          You may cancel your order for the Services by notifying me of your decision to cancel at any time prior to me sending you a Confirmation Notice.

10.1.2          You may notify me of your decision to cancel by:

10.1.2.1            completing a cancellation form found on my Website, printing it and emailing or posting it as detailed below, or

10.1.2.2            sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Services and your order reference number by:

10.1.2.2.1               Telephone on 07598149116

10.1.2.2.2               Email at rebecca@rebeccareiki.co.uk

10.1.2.2.3               Post at 4 Park Villas, Park Road, Isleworth, TW7 6BB

10.2       Cancellation after Confirmation Notice

10.2.1          The 'Cancellation Period' means the period of 14 days starting with and including the day after I send you a Confirmation Notice.

10.2.2          If you wish me to begin to supply the Services during the Cancellation Period, you must request me to do this and you must acknowledge that you will lose the right to cancel once the Services have been fully performed.

10.2.3          Unless the Services have been fully performed under the Contract in accordance with your request and acknowledgement referred to in clause 10.2.2 and subject to clause 10.4, you may cancel the Contract within the Cancellation Period by notifying me of your decision to cancel.

10.2.4          You will lose your right to cancel the Contract once the Services have been fully performed in accordance with your request and acknowledgement.

10.2.5          You may notify me of your decision to cancel by:

10.2.5.1            completing a cancellation form found on my Website, printing it and emailing or posting it as detailed below, or

10.2.5.2            sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Services and your order reference number by:

10.2.5.2.1               Telephone on 07598149116

10.2.5.2.2               Email at rebecca@rebeccareiki.co.uk

10.2.5.2.3               Post at 4 Park Villas, Park Road, Isleworth, TW7 6BB

10.2.6          If you cancel the Contract after I have begun the supply of the Services in accordance with your request, you must pay me for the Services I supplied to you before I received notice of your cancellation.

10.3       Refunds on cancellation

10.3.1          So long as you are entitled to cancel and have complied with your obligations under clause 10.2, I will refund you the balance of the price you paid to me after deducting:

10.3.1.1            the value of the Services I supplied before I received your cancellation notice.

10.3.2          If the Contract is for the supply of services only or for the supply of goods and services with the main purpose being the supply of services, I will refund you the sum in clause 10.3.1 within 14 days of my receipt of your cancellation notice.

10.3.3          I will refund you the sum in clause 10.3.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

10.4       Exception to the right to cancel

You will not have a right to cancel in the following situations:

10.4.1          The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).

10.4.2          The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by me.

10.4.3          You have specifically requested a visit from me to carry out urgent repairs or maintenance.

10.4.4          The Contract is for the sale of land or financial services.

10.4.5          The Contract is for rental of accommodation for residential purposes.

10.4.6          The Contract is for construction or conversion of buildings.

10.4.7          The Contract is for gaming, betting and lottery services.

10.4.8          The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.

10.4.9          The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.

11. Complaints

If you have a comment, concern or complaint about any Services you have purchased from me, please contact me by telephone on 07598149116, by email at rebecca@rebeccareiki.co.uk or by post at 4 Park Villas, Park Road, Isleworth, TW7 6BB.

12. Liability and indemnity

12.1       I have a duty to supply Services to you that conform to the Contract including a duty to ensure that

12.1.1          the Services are carried out with reasonable care and skill

12.2       I cannot exclude my liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.

12.3       I cannot exclude or limit my responsibility to you for:

12.3.1          Death or personal injury resulting from my negligence or the negligence of my employees

12.3.2          Fraud or fraudulent misrepresentation

12.3.3          A claim for a defective product against me if I do not give you the name of the person who supplied the product to me within a reasonable time of your request for me to do so.

12.4       I am responsible for foreseeable loss or damage which you suffer as a result of a breach by me of the Contract or as a result of my failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and I knew it might happen, for example, if you discussed it with me during the sales process. I am not responsible for unforeseeable losses.

12.5       You are purchasing the Services as a consumer. If you purchase the Services for any business purpose including for re-sale, I will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

12.6       I will not be responsible for any delay in performing the Services if

12.6.1          I have asked you to provide specified information that is necessary for performing the Services and

12.6.2          you have failed to provide complete and accurate information or you have provided such information later than the date I have asked you to supply it by.

12.7       I will not accept liability for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations in your premises or to any goods to which I connect or install or attach the Goods unless I have been negligent in not realising that such damage may occur or in the way I did the work.

13. My rights of termination

I reserve the right to terminate the Contract by writing to you if you fail to make any payment to me when due and you still do not make payment within 14 days of me reminding you that payment is due.

14. Events outside my control

14.1       Except for my obligations under this clause, I shall not be responsible for delays or failures in delivery or performance of my obligations to you resulting from any act, event, omission, failure or accident outside my reasonable control ('Event Outside My Control').

14.2       I will take all reasonable steps to minimise a delay in performing my obligations to you which arises from an Event Outside My Control.

14.3       I will promptly notify you of any Event Outside My Control which prevents me from or delays me in performing my obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.

14.4       My performance will be deemed to be suspended for the period that the Event Outside My Control continues.

14.5       You may end the Contract after I have notified you of an Event Outside My Control and I will then refund you any money you have paid to me under the Contract for the Services which I have been unable to deliver to you.

15. Use of personal data

15.1       I envisage that I will request personal information from you whilst you use my website. This information will only be requested and processed in accordance with my Privacy Policy, which can be found at https://www.rebeccareiki.co.uk/privacy-policy.

15.2       In brief, I will act fairly in connection with personal information requested from you, when I request information I will alert you to my Privacy Policy, and unless the information is necessary for a reason specified in the General Data Protection Regulation (GDPR) I will only process it with your consent. Before receiving your information I'll endeavour to provide the information required by the GDPR.

16. Third party rights

Except for my affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

17. Other important terms

17.1       I reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

17.2       Every effort is made to keep information regarding stock availability on the Website up to date. However, I do not guarantee that this is the case, or that stock will always be available.

17.3       If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

17.4       All Contracts are concluded in English only.

17.5       If I fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if I fail to exercise any of the rights or remedies to which I am entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

17.6       A waiver by me of any default shall not constitute a waiver of any subsequent default.

18. Governing law

These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales but within the EU, you are always entitled to any compulsory consumer protections applicable in the country where you live.

19. Governing jurisdiction

You can bring legal proceedings in respect of the Services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Services in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the Services in either the courts of your home country or England and Wales.